What We Collect and Why We Keep It
When you open an account with us, we collect the details needed to verify your identity and process your transactions — your name, contact information, and payment method details such as your Touch 'n Go eWallet account reference, Boost wallet ID, or GrabPay-linked number. We use
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this to confirm deposits, process withdrawal requests, and keep your account secure. Session data — device type, browser version, and IP address — is logged automatically each time you connect, and we use it to detect unusual access patterns. We do not collect more than we
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need, and we do not share your personal data with third parties for marketing purposes. Data retention follows the period required under applicable Malaysian law; once that period lapses, your records are scheduled for secure deletion. Access to your stored data is restricted to authorised staff
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only, and all transfers between your device and our servers are encrypted. Where local law governs eligibility, your account access and data handling are subject to those requirements.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.